App
Support
The app is designed to work primarily with information stored locally on your device. If you experience a problem or have a question about the app, please review the information below.
Contact Support
For questions, technical issues, or feedback about the app, please contact:
- ictsupport@icloud.com
- Phone
- +1 (408) 478-2739
- Country or region
- United States
- Typical response time
- 2 business days
When contacting support
To help us understand the issue, you may include:
- Your iPhone or iPad model
- Your iOS or iPadOS version
- The version of the app
- A short description of the issue
- The steps that caused the issue
Do not include passwords or other sensitive information.
Local data
App records are stored locally on the device. Support cannot remotely access, recover, modify, or view records stored inside the app.
Camera and Photos
If camera or photo access was previously denied, permission can be reviewed in:
Settings → Privacy & Security → Camera
or
Settings → Privacy & Security → Photos
Backup and exported files
If the app provides an export or backup feature, exported files are saved only to the location selected by the user. Keep important exported files in a safe location.
Privacy
For information about how the app handles data, please read our Privacy Policy.